PA Workers Comp: Customer Service Representatives


Customer service representatives make up a large portion of Pennsylvania’s work force. In fact, there are over 6000 customer service representatives in the Harrisburg-Carlisle area alone.

Many people may not realize that customer service representative are at risk for many work-related health issues. Below are some of the most common health problems associated with customer service representatives. 
Mental Health Issues
Many customer service representatives spend all day on the phone getting harassed by angry customers. Often, the customer is upset over something that doesn’t even have anything to do with the representative, despite the fact that he or she is required to accept verbal abuse for the problem.
Customer service representatives are often not allowed to step away from their desks and must take phone call after phone call. This can lead to many serious mental health issues. For example: 
  • Anxiety
  • Panic Attacks
  • Depression
Anyone who experiences mental health issues as a result of a customer service representative position should contact a Pennsylvania workers’ compensation attorney immediately. 
Physical Health Issues
Since many customer service representatives spend most of their day at a computer, it is often wrongly believe that they are not prone to physical injury. However, there are health risks that come from spending too much time at a desk. These include :
Issues such as these can be avoided by practicing proper ergonomics.
If you are a customer service representative in Pennsylvania that has suffered from work-related health issues, contact a Pennsylvania workers’ compensation attorney immediately. If you live in the Harrisburg, Reading, or York area, call (717) 234-2402 or send us a message to receive a free consultation.
We proudly serve Lancaster, Lawrence, and Lebanon County, as well as all other areas in Pennsylvania.